1. Order Processing
● All orders are processed within 3-5 business days (excluding weekends and holidays).
● Once your order is shipped, you will receive a confirmation email with tracking details.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
● Standard Shipping: Estimated delivery depends on NZ Post delivery timeline
Delivery times may vary based on location, carrier delays, or unforeseen circumstances.
3. Shipping Rates
● Shipping costs are calculated at checkout based on your location and selected shipping method.
4. International Shipping
● We currently ship to Australia.
● Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
5. Address Accuracy
● Please ensure your shipping address is correct before placing your order.
● We are not responsible for lost or undeliverable packages due to incorrect addresses provided by the customer.
6. Lost, Stolen, or Delayed Shipments
● Indigenous Elegance is not responsible for lost, stolen, or delayed shipments once they have been handed over to the carrier.
● If your package is lost in transit, please contact the shipping carrier with your tracking number for assistance.
7. Contact Us
For any shipping-related questions, reach out to our support team at joeterekia@hotmail.com
